How to Contact The Adelaide Gun Shop
Our Postal Address:
212 Gouger St, Adelaide, South Australia 5000.
Please phone us on
(08) 8231 3570 between 9am - 5pm weekdays or 9am - 12pm Saturdays (ACST) with any queries you may have.
Fax:
(08) 8231 5128 (all hours)
Satisfaction Guarantee
Ensuring
that our customers are 100% satisfied is of the utmost importance to The Adelaide Gun Shop. If you are in any way dissatisfied with the products you
have received, we will happily organize a refund or an exchange for
you, so long as the products are returned to us in a saleable condition
within 30 days and proof of sale information is provided.
Making a Return
If
you want to return a product to us for refund or exchange, you can do
so through Australia Post with the postage prepaid. Simply enclose a
copy of your receipt, the returning item and a brief note (explaining
whether you require a refund or exchange with another item) in an
envelope, satchel or box suitable for mail or courier transport. Please
address all returns to:
The Adelaide Gun Shop, 212 Gouger St, Adelaide, South Australia 5000.
Refunds
The Adelaide Gun Shop will organize a refund if on receipt the product is not damaged but
does not match the product description, or is not fit for the purpose
for which it was purchased. We can process a refund whether you are in
Australia or overseas. We will:
• credit your credit card
• provide a cash refund only if original payment was made by cash or cheque.
The amount refunded will depend on the reason for the return. If you have received:
• a damaged/defective product or the wrong product, we will be happy to refund both the product and delivery costs
• a product that you no longer wish to purchase, only the product cost can be refunded.
Exchanges
To
complete an exchange, please write a note to us including the name,
variety and cost of the new product you require. If there is a
difference in the price of the products involved in the exchange,
please tell us how we should refund or charge you.
Warranty
All
products are covered by our warranty, but exclude misuse and negligence
and normal wear and tear. All warranty concessions and claims listed
below are effective for the original purchaser only. All warranty
claims must be sent postage prepaid accompanied by the product in
question. The Adelaide Gun Shop warranty covers the original owner against
defects in materials and workmanship during normal conditions. All
products have a 12 month warranty.
How to Order
The Adelaide Gun Shop offers the choice of online or offline shopping facilities. You can
shop online using our Shopping Cart facilities 24 hours a day, 7 days a
week. All our shop transactions are securely encrypted using 128/256bit
SSL security measures. When you "Proceed to the Checkout" whilst
purchasing products online, you will notice that the bottom right of
your browser window will display the secure site padlock icon. For more
information on The Adelaide Gun Shop's 128bit SSL Security Certificate
information, just double click on the secure padlock icon.
Payment Options - ALL PRICES ARE SHOWN AND WILL BE CHARGED IN AUSTRALIAN DOLLARS - $AUD
*Visa
*MasterCard
*Australian Bankcard
*Cheque
*Money Order
All
information provided is protected by our strict privacy policy, in
which your contact details will not be shared with any third parties.
Shopping Offline
If
you don't wish to place your order over the internet you can still
place an order by Phone (08) 8231 3570 between 9am - 5pm weekdays and 9am - 12pm Saturdays (ACST),
Fax (08)8251 5159 (all hours) or mail your order to us.
Please click here for our contact page .
Postage and Delivery
Our POSTAGE RATES apply to all product orders within Australia,
and depend on the weight and volume of the goods ordered. All deliveries are by
Australia Post parcel service using the Registered Post service. Your postage charges will be calculated automatically upon checkout. Most orders are delivered within 7-10
working days, however this can vary in more isolated areas. For
Overseas orders, simply contact us with your product order quote and we will calculate a
postage cost and delivery times will be emailed to you before the
actual order is sent.
We will refund the GST portion of the order for overseas shoppers when you order is sent.
N.B: * If any items ordered are not available for immediate delivery, we will contact you to discuss your options.
*
Urgent Deliveries - Depending on where you are located, we can offer,
for an additional cost an 'Express Post', 'Courier Service' or ‘Air
Express satchel’ delivery options. Simply phone us and we can give you
a delivery time and cost over the phone.
Security
The Adelaide Gun Shop offers a secure site for all our customers, which allows you to shop
with confidence. In the event of unauthorized use of your credit card
or it being stolen, you must notify your bank in accordance with its
rules on reporting and procedures.
Privacy
The Adelaide Gun Shop will not sell or give your e-mail address, or any other information
relating to you to anyone else. We are fully committed to protecting
your privacy and after each transaction your credit card details are
destroyed. Personal information provided will only be used to process
your order and to notify you of upcoming promotions, offers and new
products. We do not sell or rent the information you provide to us to
any third parties.
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Terms 
